Find answers to common questions about our cleaning services, booking
process, and more
General Questions
We proudly serve the Greater Toronto Area and surrounding regions.
Our service area includes Toronto, Mississauga, Brampton, Vaughan,
Markham, Richmond Hill, and more. Contact us to confirm if we
service your specific location.
Yes! We are fully insured and bonded for your peace of mind. Our
team carries comprehensive liability insurance and all employees
undergo thorough background checks before joining our team.
No, you don't need to be home. Many of our clients provide us with
access instructions or a key/code, and we handle everything
professionally. However, you're always welcome to be present if
you prefer.
We use professional-grade, eco-friendly cleaning products that are
safe for children, pets, and the environment. All our products are
non-toxic and highly effective. If you have specific product
preferences or allergies, just let us know!
Booking & Scheduling
Booking is easy! Use our automated online booking system available
24/7, call us during business hours, or send us an email. Our
online system provides instant confirmation and allows you to
choose your preferred date and time.
Absolutely! We offer weekly, bi-weekly, and monthly recurring
cleaning services. Recurring clients receive priority scheduling
and special discounted rates. You can easily manage your schedule
through our online portal.
We offer same-day service when available! Please contact us by 10
AM for same-day bookings. Subject to availability and service
area. Emergency cleaning services may be available with additional
fees.
We require at least 24 hours notice for cancellations or
rescheduling. Cancellations with less than 24 hours notice may
incur a fee. We understand emergencies happen, so please contact
us as soon as possible.
Pricing & Payment
Pricing varies based on the size of your space, type of cleaning
needed, and frequency. Our online booking system provides instant
quotes based on your specific requirements. Generally, residential
cleanings start at $120 and commercial projects are quoted
individually.
We accept all major credit cards, debit cards, e-transfers, and
cash. Online bookings are processed securely through our payment
system. For recurring services, we offer automatic payment options
for your convenience.
Yes! We offer discounts for recurring services, referrals, and
seasonal promotions. First-time customers receive 10% off their
first cleaning. Contact us or check our website for current
promotions and special offers.
Tipping is not required but always appreciated! If you're happy
with our service and want to show your appreciation, tips can be
provided directly to the cleaning team or added to your online
payment.
Services & Quality
Our standard cleaning includes dusting all surfaces, vacuuming and
mopping floors, cleaning bathrooms (toilets, sinks, showers,
mirrors), kitchen cleaning (counters, appliances, sink), taking
out trash, and general tidying. Deep cleaning and specialized
services can be added.
Cleaning time depends on the size and condition of your space. A
typical 2-bedroom home takes 2-3 hours, while larger homes or deep
cleaning services may take 4-6 hours. Our team works efficiently
without compromising quality.
No! We bring all necessary cleaning supplies, equipment, and
tools. Our team arrives fully prepared with professional-grade
products. However, if you prefer we use your own supplies or have
specific product preferences, we're happy to accommodate.
Your satisfaction is our priority! If you're not completely happy
with any aspect of our service, contact us within 24 hours and
we'll return to re-clean the area at no additional charge. We
stand behind our 100% satisfaction guarantee.
Still Have Questions?
Can't find the answer you're looking for? Our friendly customer support
team is here to help you 24/7.